Cancellation Policy

We guarantee full flexibility.

Cancellations are only valid in writing.
From 3 days before the start of the vacation or no-show we charge 80 % of the booked stay.
28 to 4 days before the start of the vacation we charge 50 % of the arrangement price.
Up to 29 days before the start of the vacation no cancellation fees will be charged.


Travel Insurance.

We recommend you a travel insurance. You have the option to either book insurance through us when you make your reservation, or you can ask your insurance company for advice.

Good to know.

Check-in | Check-out:

On the day of arrival, the rooms or suites are available from 15:00 at the earliest. On the day of departure, the rooms must be vacated by 10:00 am. Unfortunately, it is not possible for us to confirm a specific room number or view.


The reservation is binding when we have received a deposit immediately after receipt of the written reservation confirmation. (You will then receive a written confirmation and a binding reservation commitment). The balance is due on arrival or guaranteed by credit card. We accept all major credit cards (except American Express) and EC cards.

Bank details:

Account holder: Alpenhotel Kitzb├╝hel am Schwarzsee GmbH
IBAN: AT13 2050 5000 0001 6584

General Terms and Conditions of Business:

In addition, the general terms and conditions of the Austrian hotel industry apply.